Our dedicated teams of warranty specialists are available to you 6 days a week:
Contact: 1-416-667-7546 #350 or 1-877-888-0050 #350
Hours of operation:Monday to Friday: 9am - 5pm; Saturday: 9am - 4pm
*A voicemail is available 24 hours a day, 7 days a week and all calls will be returned within three business days.
MANUFACTURER'S WARRANTIES - FURNITURE: 1 YEAR LIMITED
Manufacturer's standard: It is important to note that certain products, like wood and leather, are natural products and may come with slight imperfections in finishes; these are not defects but the nature of the product and as such are not covered under warranty.
For fabric upholstery, it is important to maintain your fabric as outlined by the manufacturer's certificate and care instruction. Certain characteristics of fabric are normal, and signs of usage (such piling, loss of pile, high pile crushing, and color fading due to lighting and/or direct sunlight), are not considered manufacturer defects.
For upholstery foams and cushions, it is important to note that with all foam products, a slight loss of resiliency is to be expected, and is not a defect, but signs of a well loved piece of furniture.
USAGE: It is important to note that the manufacturer's warranty covers cases of normal use. Signs of commercial use, animal damages, abnormal use or abuse will null and void the warranty.
CONCEALED DAMAGES - FURNITURE
If you receive furniture with concealed damages, simply call our Customer Care department within three days of delivery or pick-up of the furniture and it will be repaired without any cost to you by one of our specially trained technicians.
If a repair is deemed by our trained specialists to be too complex to be completed in your home, the product will be returned for manufacturer repair at either Lastman's Bad Boy warehouse facility or directly at the manufacturer.
Should your item be deemed as un-repairable by the manufacturer, it will be replaced with same product. If that product is no longer available, a reselection of the damaged item may be offered. The replacement of one piece does not entitle you to the replacement of any other piece in a set.
Appliances and Electronics: Manufacturer warranty
If you receive an appliance or electronics with concealed damages, simply call the customer care department within 72 hours of receipt and one of our trained specialists will be glad to assist you in administering the Manufacturer's warranty.
As the initial year of warranty is covered directly by the manufacturer, you may also prefer to contact them directly: