Delivery Pick Up Procedures


Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture, appliances, electronics, mattresses and other obstructions. If it is an Express Shipping item, it will be delivered within 5-15 business days. If it is a web exclusive, special order or pre-order item; it will be delivered within approximately 2-8 weeks. GTA/Durham area flat delivery fee $68; Ottawa/Kingston/London/Niagara area flat delivery fee $89.

Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

If you are replacing appliances, furniture and electronics, the old one(s) must be disconnected or dismantled (including the removal of water connections from washers). You are responsible for disconnection and installation of appliances and electronics.

Unless otherwise instructed, we will uncrate the merchandise, set it in place and remove packaging to outside your designated location. We do not take away the packaging.

The signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture, appliances or electronics will fit into your designated location. Please note that a restocking fee may apply if uncrated merchandise does not fit.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release form from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

Our automated phone system will contact you the night before to confirm delivery for next day. On the day of delivery you will receive an automated phone call with your 4 hour time frame. There will be an additional re-delivery fee if you are not at the delivery location at the time of the scheduled delivery.

Should have any questions regarding delivery, please use our toll free number 1-877-888-0050 ext.355

or use our contact form by clicking the followings link:


You must bring your sales bill/receipt and photo I.D, to pick up your merchandise. Please note that we will take an imprint of your credit card and the card holders' signature will be required.

Merchandise that is picked-up may be in cartons and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble merchandise for you at our distribution center.

Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.

If you discover concealed damage on merchandise that you have picked up, simply call our service department within 2 days of receipt. When possible, we will promptly repair or replace the damaged merchandise. If picked up, the merchandise must be returned by you

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