FAQs / Frequently Asked Questions| Lastman’s Bad Boy
FAQ
HOW DO I SIGN UP FOR NEWSLETTERS AND EMAIL BLAST?
To receive our Bad Boy newsletter or e-blast, you can click the “Create an Account” link at the top right side of the page, fill out your information, and click “Sign Up for Newsletter” when creating your Bad Boy account. You can also scroll to the bottom of your webpage and type out your email address in the text box located on the bottom, right side of the screen. It is highlighted in yellow next to the text “Get Exciting Deals Direct to Your Inbox!” You’re able to unsubscribe at any time.
HOW CAN I SEARCH FOR SOMETHING ON THE WEBSITE?
To search for a product on our site, type a keyword, partial model number, or sku number in the search field located at the top of the page, and click the search icon on the right side of the text field.
You can locate a Bad Boy Superstore near you by first clicking the “Find a Store” icon on the top, far right side of the web page (location image, second from the left). Then, you can type in your postal code in the search bar on the left side of the page and click “Search”.
HOW DO I TRACK MY DELIVERY?
To track your delivery, you can first click on the “Track Your Delivery” icon on the on the top, far right side of the web page (truck image, on the right). It will then lead you to a Home Delivery Tracking Page where you can fill out your Invoice Number and Phone Number. Once the information is filled out, you can click “Track” and will be re-directed to a page where you can track your product. Also, you can contact our Delivery Department at 1-416-667-7546 ext 355 or 1-877-0050 ext. 355.
CAN I PICK UP MY MERCHANDISE?
Yes, you can pick up your purchase at any of our stores or our Distribution Centre. Please see our Delivery/Pickup procedures by clicking here. We suggest you bring a large vehicle and another person to help you load your items, as well as rope or tie downs to secure your products. Once you receive your items to load onto your vehicle, you assume all liability for any potential damages during transport or installation. This is why we recommend that you have our experienced Delivery Team deliver your items to your home.
If you decide to pick up your items, and during the manufacturer’s warranty period your item requires service, you will be responsible for delivering the product to our warehouse and picking it up again.
The delivery of your product, and any subsequent service pickup and delivery are included for the first year as a part of our Delivery Fee. Ask a Sales Associate for Delivery fee amounts before you make your purchase.
WHAT IS YOUR RETURN POLICY?
Our Professional Sales Associates are there to help ensure you make the right choice for your specific needs.
As all sales are final, they will work with you to make sure your purchase is exactly what you want and need.
WHAT IF MY MERCHANDISE ARRIVES DAMAGED?
Our vendor/manufacturer partners and our delivery teams do their best to ensure your products arrive safely and damage free. However, if your product is damaged please contact our Customer service within 3 business days.
All of our products come with a manufacturer’s warranty, and for your benefit, Bad Boy has an extended SOLID GOLD Warranty available for purchase. For more information about our SOLID GOLD Warranty, click here or ask any of Sales Associates for more details.
WHERE IN CANADA DO YOU DELIVER?
We will deliver your purchase anywhere across the GTA and Southwestern Ontario. You can enter your postal code on our Bad Boy’s Store Location page to find stores near you.
WHERE CAN I SEE MORE DETAILS ABOUT THESE PROTECTION PROGRAMS?
You can receive information, or have questions answered about our SOLID GOLD Protection Warranty by contacting our Customer Service Warranty Department or by asking a Sales Associate at any of our Super Stores. They will be pleased to help you.
