FAQ
HOW DO I SIGN UP FOR NEWSLETTERS AND EMAIL BLAST?
To receive our Bad Boy newsletter or e-blast, please type your email address in the Email Sign Up field and click ‘Subscribe’. And should you want, you can unsubscribe at any time.
HOW CAN I SEARCH FOR SOMETHING ON THE WEBSITE?
To search for a product on our site, just type in a keyword, partial model # or sku # in the Search field in the top right of the page and click ‘Search’.
WHO DO I CALL IF I NEED HELP?
You will find product categories in the pull down menus. For example TVs will be in the pull down menu under ELECTRONICS.
HOW CAN I LOCATE A PRODUCT LIST PAGE?
On the home page of our website, http://www.badboy.ca type your sales bill number, including all of the numbers and letters, in the DELIVERY search field, and then click ‘Enter’.OR Contact our Delivery Department at: 416-667-7546 ext. 355 or 1-877-888-0050 ext. 355 or Email: delivery@nooobody.com
HOW DO I TRACK MY DELIVERY?
You can locate the BadBoy SuperStore nearest to you by typing in your postal code in the store locater search field and then click ‘Search’.
CAN I PICK UP MY MERCHANDISE?
Yes, you can pick up your purchase at any of our stores or Distribution Centre. Please see our Delivery/Pickup procedures by clicking here. We suggest you bring a large vehicle and another person to help you load your items, as well as rope or tie downs to secure your products. Once you receive your items to load onto your vehicle you assume all liability for any potential damages during transport or installation. This is why we recommend that you have our experienced Delivery Team deliver your items to your home.
If you decide to pick up your items, and during the manufacturer’s warranty period your item requires service, you will be responsible for delivering the product to our warehouse and picking it up again.
The delivery of your product, and any subsequent service pickup and delivery are included for the first year as a part of our Delivery Fee. Ask a Sales Associate for Delivery fee amounts before you make your purchase.
WHAT IS YOUR RETURN POLICY?
Our Professional Sales Associates are there to help ensure you make the right choice for your specific needs.
As all sales are final, they will work with you to make sure your purchase is exactly what you want and need.
WHAT IF MY MERCHANDISE ARRIVES DAMAGED?
Our vendor/manufacturer partners and our delivery teams do their best to ensure your products arrive safely and damage free. However, if your product is damaged please contact our Customer service within 3 business days.
Contact: 416-667-7546 ext. 350 or 1-877-888-0050 ext. 350 or Email: service@nooobody.com
DOES BADBOY OFFER A WARRANTY ON ITS MERCHANDISE?
All of our products come with a manufacturer’s warranty, and for your benefit, Bad Boy has an extended SOLID GOLD Warranty available for purchase. For more information about our SOLID GOLD Warranty, click here or ask any of Sales Associates for more details.
WHERE IN CANADA DO YOU DELIVER?
We will deliver your purchase anywhere across GTA and Southwestern Ontario. We do not deliver to Thunder Bay or Windsor. Please ask a Sales Associate for more details.
WHERE CAN I SEE MORE DETAILS ABOUT THESE PROTECTION PROGRAMS?
o get information about, or have questions answered about our SOLID GOLD Protection Warranty, you can contact our Customer Service Warranty Department or a Sales Associate at any of our SuperStores will be please to help you.
