Returns and Exchanges
Whether you purchase a product in-store or online, you can contact us within 3 days of delivery or pick-up in the rare event that your product is damaged, defective or not working properly (some exceptions apply). We’ll help you get your new item repaired or replaced. All of our products come with a one-year manufacturer warranty against defects (some exceptions apply). In addition we recommend purchasing our Solid Gold Warranty package to extend warranty with your new furniture, appliance, mattress or electronics item. Click here for details of our Solid Gold Warranty.
Warranties are available for most items Lastman’s Bad Boy sells (excluding accessories & small appliances).
All sales are final. However, if you discover any concealed damage, you have 3 days to report it. Just call our service department 1-877-888-0050.
If a refund has been authorized, please note the following:
- Cash payments will be refunded by cheque (allow 7 business days).
- Debit Card payments will be refunded by cheque (allow 7 business days).
- Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
- All other payments will be refunded by cheque (allow 21 business days).
Special orders are not refundable after the order is placed. (In Store only)